We have every faith that you will be delighted with your online purchase from us. However, if you feel like you have made the wrong selection then you can return your item within 14 days and we will be happy to arrange an exchange or a full refund.
Please call us on +44(0)20 7493 8904 to tell us why you are returning your item(s) and then please pack them securely, as they arrived, in the original Hancock’s box and with any additional documents. The package should be returned to us by recorded delivery or another secure method of delivery. We can not be held responsible for non-delivery of returned goods.
Items that have been personalised, adjusted or made bespoke to order can not be refunded.
As we do not store customer debit/credit card details at Hancock’s we will contact you once we have received back the goods in order to issue you your refund.
Please refer to our Terms and Conditions for further details of our returns policy.