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Privacy Policy

Hancocks & Co (Jewellers) Ltd

Hancocks & Co (Jewellers) Ltd (“we/us/our”) policies are intended to protect and respect your privacy and are set out below.

Our policy and conditions of use (together with all documents referred to on our site) contain the basis on which any person data collected or provided by you to us will be processed by us. You are invited to read and understand how we will use and treat your personal data.

The data controller for the purpose of the Data Protection Act 1998 (“the Act”) is Hancocks & Co (Jewellers) Ltd of 52-53 Burlington Arcade, London W1J 0HH.

Any information that is provided by you by (1) presenting the same in forms on our website (“our website”) including:

(1) information provided when registering on our website or subscribing to any services offered by us.

(2) information provided if you enter any promotion or competition sponsored by us which whether directly or indirectly.

(3) by your contacting use whether through our website or otherwise.

(4) in any surveys carried out by us whether by physical correspondence, e-mail or through our website.

(5) in relation to any transactions and the fulfilment of orders by your whether through our website or otherwise.

(6) any visits by you to our website or other contacts by you with us including but not limited to traffic data, weblogs and other communication data and any of our resources that you utilise.

If you contact us, we may keep a record of that communication.

Although you do not have to respond to them, we may also ask you to complete surveys that we use for research purposes, we may also keep records of transactions you carry out through our website and of the fulfilment of your order in addition to records of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collection information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patters, and does not identify any individual.

In relation to IP addresses we may collect and collate information in relation to any computer or electronic device accessing our website including its IP address, operating system and the browser utilities to assist us in administering our systems, marketing purposes and to report aggregate information to our advertisers by way of statistical data but without identifying any individual.

Our website utilises cookies which serve to distinguish you from any other users of our website to enable us to provide you with a satisfactory experience when you browse our website and to enable us to improve the same.


Our website uses functional and analytical cookies and with your consent it will be placed on your computer and consists of a small file of letters and numbers which will enable us to distinguish you from other users of our website. They are intended to allow us to provide you with a good experience and to ensure full functionality of your equipment when interacting with our website and have the ability to recognise and count the number of visitors to our website and how they utilise the same.

You are invited to find out about the individual cookies we use and how to identify them by clicking here.

Data collected from you may be transferred to and stored outside the European Economic Area (“EEA”) and may be processed by staff operating outside the EEA who are employed or work for either us or one of our suppliers or sub-contractors who may be involved in, amongst other things, the fulfilment of any order, the processing of payments and the provision of support services. The submission by you of personal data explicitly consents to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our Privacy Policy.

Any information you provide to us or claimed by us is stored on our secure servers. Any payment transactions will be dealt with through a secure site and encrypted. Where you have been provided by us or have a chosen a password which enables you to access certain parts of our website the responsibility for keeping the password confidential remains with you and we request that you do not share any such password with any other person.

You will appreciate that the transmission of information via the internet is not entirely secure. Please use reasonable endeavours to protect your personal data as we do not guarantee the security of your data transmitted to our website and any transaction is at your own risk. Once we have received your information or data we will use strict procedures and security features to prevent unauthorised access.

Information or data held concerning you may be used in the following ways:

(1) to assist in presenting content on our website in the most effective manner for use by you and your computer;

(2) to contact you or provide you with information, products or services requested from us from time to time or which we consider may be of interest to you when you have consented to be contacted for all such purposes;

(3) to enable us to meet our obligations and any contracts entered into between you and us;

(4) to facilitate participation with interactive features of our website if you choose to do so;

(5) to allow us to notify you about changes in the services we provide and with marketing material.

Your data may be used either by ourselves or third parties contacted by us to provide you with information about goods and services which may be of interest to you and you may be contacted concerning these by post-e-mail. If you are an existing customer we will only contact you by electronic means either e-mail or SMS with information about goods and services which are similar to those in any previous dealings we have had with you.

If you are new customer and you have consented to us doing so we understand that the parties will only use your data to contact you by electronic means.

If you do not wish us to use your data or information as mentioned above or to pass your detail on to third parties for marketing purposes please tick the relevant box on the electronic form or physical form on which we collect your data.

We may disclose your personal information or data to any member of our group as defined in section 1159 of the UK Companies Act 2006 and may disclose your personal information to third parties.

Should Hancocks & Co (Jewellers) Ltd or any part of its group be sold or sell or buy any business or assets the right to disclose your personal data to the prospective seller or buyer is reserved and if Hancocks & Co (Jewellers) Ltd or substantially all of its assets are acquired by a third party personal data relating to you and held by it may be included as a transferred asset.

If we have a legal obligation to disclose or share your personal data or in order to enforce or apply our terms of use and other agreements or to the protect the rights, property or safety of Hancocks & Co (Jewellers) Ltd, our customers or others or consider that in our discretion it is appropriate so to do we will do so including exchanging information with other companies and organisations, including governmental or similar organisations, for the purposes of fraud prevention or investigation and credit risk reduction.

You are entitled to request us not to process your personal data or information for marketing purposes and whilst we will usually inform you before collecting any data or information that we intend to use for data research purposes you are entitled to prevent such processing by completing the relevant boxes on the forms we use to collect your data and information or at any time by contacting us at From time to time our website may contain links to and from websites of third parties including advertisers and affiliates and you should be aware that any such websites may have their own privacy policies and we accept no responsibility or liability for the same and we suggest that you check such policies before you submit any personal data or information to such websites. You have rights under the Data Protection Act 1998 to have access to information held by us about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet the cost of providing the relevant information.

We will post any changes to our Privacy Policy made from time to time on this webpage and, where appropriate, will notify you by email. Any questions, comments or requests regarding our Privacy Policy are welcomed and should be addressed to