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Delivery & Returns

Delivery within the UK and European Union

We are proud to offer insured, tracked and FREE delivery on any item(s) purchased online. All deliveries will require a signature and photo identification will sometimes be required. We will aim to send out your item(s) within 5 working days of receiving the full payment.

We will do everything we can to accommodate a smooth delivery process. Due to the high value nature of our items, please bear with us in case of any further security checks that are required before delivery.

All prices on our website include VAT at the applicable rate.

Collection

You are more than welcome to collect your item(s) from us in our gallery. If you wish to do then you will be required to bring a passport or driving licence for identification. Our address is:
52-53 Burlington Arcade, London, W1J 0HH, UNITED KINGDOM

Delivery to the Rest of the World

We are pleased to offer our Worldwide customers the same insured, tracked and FREE delivery to the following countries:

EUROPE:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
NORTH AMERICA AND FAR EAST:
USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand
REST OF THE WORLD:
Australia, Bahrain, India, New Zealand, Qatar, Saudi Arabia, UAE

All prices on our website include import duties and taxes for delivery to addresses outside of the European Union.

We will do everything we can to accommodate a smooth delivery process. Due to the high value nature of our items, please bear with us in case of any further security checks that are required before delivery. Please note that we can not take responsibility for any time delays at customs clearance at the point of export.

Returns policy

We have every faith that you will be delighted with your online purchase from us. However, if you feel like you have made the wrong selection then you can return your item within 14 days and we will be happy to arrange an exchange or a full refund.

Please call us on +44(0)20 7493 8904 to tell us why you are returning your item(s) and then please pack them securely, as they arrived, in the original Hancock's box and with any additional documents. The package should be returned to us by recorded delivery or another secure method of delivery. We can not be held responsible for non-delivery of returned goods.

Items that have been personalised, adjusted or made bespoke to order can not be refunded.

As we do not store customer debit/credit card details at Hancock's we will contact you once we have received back the goods in order to issue you your refund.

Please refer to our Terms and Conditions for further details of our returns policy.